What to do when its time for a resole:
Drop off at the shop
Come visit us at our shop in Victoria BC. Drop off your shoes and browse our carefully curated selection of climbing shoes and gear. We are open 10am - 5pm Monday to Thursday and 10am - 4pm on Fridays.
Unit 132- 2936 Amy Rd, Victoria, BC V9B 0B2
Mail them in
Please first verify with us that your shoes are repairable. When you get the go ahead, tag each pair of shoes with your name and contact and fill out the online form, this includes boxes that have multiple pairs of shoes or group orders. For group orders please note the name of the shipper arranging the group order in your online order form. Don’t forget to read through our terms of service before sending them in!
You can ship your shoes to:
West Coast Resoles
132- 2936 Amy Road
Victoria BC
V9B 0B2
Return Shipping:
Return shipping ranges from $20-30 per pair depending on your package size, weight and destination. Shipping multiple pairs at at time drastically reduces the shipping cost per pair. We only ship within Canada and cannot ship Internationally or to the US.
All postal orders are shipped out once invoices are paid in full and you will receive a tracking number directly through the courier.
Group Orders: While our drop box services are suspended, we are offering free Canada-wide return shipping on boxes of 8 or more pairs of shoes. All invoices must be paid within one week to qualify for free return shipping. Any outstanding invoices beyond seven days within a group order will be billed for shipping and sent individually once payment is received. This offer is for mail in shoes only.
All pairs of shoes must be tied together and tagged with your name, phone number and email. Please indicate the shipper of the shoes in your order form if you are a part of a group mail in order.
We are in our first wave of drop box reopening
Gym Drop Box
In the gym you will find a collection box and tags to label your shoes upon drop off. Strap your shoes together including multiple pairs if you have more than one.
Each shoe tag must include the following information:
Name
Phone number
Email address
Gym name
Fill out the online order form and put your shoes in the drop box at one of our partnered climbing gyms. We collect shoes according to the schedule noted on the calendar below. When your shoes are repaired, you will be invoiced via email. Shoes will be shipped back to the gym they were collected at five days after the invoice date if the invoice is paid. If your invoice is not paid in time you will have to wait for the next shipping date
Drop Boxes Locations Open the week of April the 28th, 2025.
Boulder House Victoria, Hive Vancouver, Base5 Coquitlam, Ground up Squamish
Stay tuned for: Romper Room Nanaimo, WIP Courtney, Hive North Shore, Base5 North Vancouver, Base5 Coquitlam, Project Climbing Cloverdale., Gneiss Kelowna, Bolder in Calgary and Hive Winnipeg
When we receive your shoes in our shop we will review your order, inspect your shoes and let you know we got them. Unless you indicate that you would like to be checked in with before starting work we will use our judgment and start the process.
Invoices are due upon receipt and are paid via INTERAC e-transfer or Credit Card prior to shipping.
If we feel that your shoes are beyond repair we can send them back to you or bury them in the graveyard of lost soles. Please send us photos of your shoes before sending them in to verify that they are repairable. We will do our best to asses them but lease keep in mind that sometimes irreparable damage can only be detected once we have them in our hands or after the work begins.
Need more info? visit our FAQ