How it Works

We make it easy to get your shoes back to like-new performance.

  • Make sure your shoes are in repairable condition. If you are not sure, email us with some pictures and we’ll let you know.

  • Fill out our online Resole Order Form.

    You will need to submit one order form for each pair of shoes sent in.

  • Check out the list below for all the ways to get your shoes to us!

    We’ll send you a notification once we’ve received your shoes in our shop and queued them up for repairs.

  • Once our cobblers have performed the necessary repairs, we’ll send you a notification and email invoice.

    The invoice will include payment instructions and pick up details, depending what method you used to send us your shoes.

  • Shop pick up is available anytime during our regular business hours.

    Drop Box and Climb On Express customers will receive a notification once their shoes have been returned to their original drop off location and will be available for pick up at the front desk.

    Mail in orders will receive tracking info once the shoes have been shipped.

Resole Order Form
Questions?

We offer a number of different ways to get your shoes to us.

  • Drop off your shoes at our shop anytime during our regular business hours!

    This is a great option if you have any questions about your shoes, the order form, our process, or want to check out our selection of new shoes and gear.

    Dropping off and picking up directly from our shop is the fastest way to get your shoes in for repairs and back on your feet.

    Hours:

    Mon - Thurs - 10am – 5pm
    Friday - 10am – 4pm
    Weekends and Statutory Holidays - Closed

    Location:

    132-2936 Amy Rd, Langford, BC V9B 0B2

  • We have 19 Drop Box locations at climbing gyms across BC, Alberta, Saskachawan, and Manitoba!

    Check out the map to find one near you.

    How it works:

    1. Stop at the front desk to get an ID tag and zip tie.

    2. Fill out the ID tag with your name, email, phone, and the gym you’re dropping off at.

    3. Use the zip tie to attach your shoes together along with the ID tag.

    4. Fill out our online Resole Order Form. You will need to submit one order form for each pair of shoes sent in.

    5. Drop your shoes in the Drop Box!

    Drop Boxes are collected every 1-4 weeks depending on location. Be sure to check the Pick Up Calendar for the next collection date.

    Turnaround times typically range from 2-4 weeks.

  • Looking for a faster turnaround in Squamish?

    West Coast Resoles Express by Climb On is an expedited intake and shipping service available through Climb On Equipment. With shipments leaving Squamish every Monday, Wednesday, and Friday, this Express service helps reduce wait times by getting your shoes into the repair process sooner.

    How it works:

    1. Bring your shoes to Climb On Equipment in Squamish and check in with one of their retail staff. 

    2. Scan the QR code to fill out the online order form.

    3. Pay the $15 Express service fee for each pair of shoes being dropped off and complete the intake process with one of their employees. This will include a shoe ID tag, prepaid return shipping and contact details for pickup.

    4. Once the repairs are complete, we will ship your shoes back to Climb On Equipment in Squamish and send you an email invoice. Pick up will be available during Climb On Equipment's regular business hours. Proof of payment will be required upon pickup.

    Typical turnaround time is 5–10 business days.

    Please note that Express refers to faster shipping and pickup processing, not faster repair work. All repairs are completed using the same materials, craftmanship, and quality standards as our regular resole services. This service is only available at the Climb On Equiment location in Squamish.

  • Can’t make it to the shop and don’t live near one of our Drop Box locations?

    No problem! You can mail your shoes directly to us and we will mail them back to you after they’ve been repaired.

    Please be sure to tag each pair of shoes together with your name, email, and phone number.

    Don’t forget to fill out our online Resole Order Form. You will need to submit one order form for each pair of shoes sent in.

    Mail to:
    West Coast Resoles
    132-2936 Amy Rd,
    Langford, BC
    V9B 0B2

    Please note that we can only ship and receive shoes from within Canada.

    Return shipping ranges from $10-30 depending on destination. Shipping multiple pairs together reduces the per pair cost of shipping.

  • Got a lot of shoes or have a group of friends all needing their shoes resoled?

    Mail them all to us in one shipment! Bulk orders reduce the shipping cost per pair.

    Get together 8 pairs of shoes or more and receive FREE Canada-wide return shipping.

    Be sure each pair of shoes is tagged together with the name, email, and phone number of the shoe owner.

    Please select Group Shipment on your online Resole Order Form and include the name of the shipper in the comments section. You will need to submit one order form for each pair of shoes sent in.

    Mail to:
    West Coast Resoles
    132-2936 Amy Rd,
    Langford, BC
    V9B 0B2

    Please note to qualify for free return shipping all invoices must be paid within one week. Any outstanding invoices beyond seven days within a group order will be billed for shipping and sent individually once payment is received.

    We can only ship and receive shoes from within Canada.

Drop Box Pick Up Calendar

*mobile users tap 3 dots on date for more locations