Terms of Service
Climbing shoe repair can be dangerous. Sometimes irreparable damage may not be detected until the resole process begins. This can especially be the case when shoes have been very very well loved and the “upper” material on the bottom of the shoe begins to disintegrate.
We do whatever we can to catch irreparable damage and/or bring new life to your shoe but please be advised that we do not take responsibility for shoes which can not be saved once the resoling process has begun. If we find that this is the case with your shoe we will contact you at which time you can request us to compost your shoe or send it back for you to mourn with.
If your well loved shoe’s have been resoled several times the rubber will in some cases be more likely to separate or peel away from the upper material due to its age and degradation.
While we try to rehabilitate shoes that have been resoled by other cobblers however, we cannot guarantee consistency of result due to prior resoling methods.
Prices are subject to change without notice.
Some important details you should know
We only fix matching pairs of shoes except for in the case of adaptive climbers.
We make every effort to resole the shoe with sole only but reserve the right to replace the rands on your shoes as deemed necessary by our cobblers. In most instances we will need to replace your rands. If you wish to be checked in with please indicate it in the comments section of the order form. We also reserve the right to charge for hole repairs and laces if either on your shoes arrive in poor condition.
Match to original means “match as close as possible to original.” We offer five kinds of rubber and in many cases can provide the exact rubber. In the cases which we do not have the original rubber, we select closest and most appropriate rubber for your shoe.
Unpaid invoices for shoes repairs past 60 days become property of West Coast Resoles.
In order to facilitate timely returns, group orders are shipped after 7 days from being invoiced. If anyone participating in a group order has an outstanding invoice after 7 days, they will be billed with shipping and send their shoes directly after payment is received.
We are not responsible for goods lost or stolen from drop boxes or during transit/shipping. Drop box and regular courier service is uninsured. If you would like your shoes to be insured in transit you must ship them with an insured carier to our shop and request that we insure them when they are sent back.
We use a texting service to notify you when your shoes are ready for pick up and remind you if you forgot your orderform. By agreeing to our terms you opt in for us to notify you this way. We do not share or sell your information and this is only used to notify you of your order and check your email. All specific inquiries should be emailed to info@westcoastresoles.com.
If you are unsatisfied with the quality of your shoe repair please notify right away, our warranty period is 30 days from your invoice date. Please note we cannot honor warranty requests on shoes that have continued to be climbed on months after the repair was performed. Our intention is to provide the highest quality craftsmanship available and your concern is our concern.
Most importantly, climbing is dangerous. We do not take any responsibility for any injury/death or damages resulting from you participating in this activity. By agreeing with the terms and services you waive any liability to “West Coast Resoles” and agree to the above mentioned terms of service. Take care of yourselves out there!