We Are Hiring

Sales Associate & Administrative Assistant (Hybrid Role)

Location: Langford, BC | In-Store

Hours: Part-time, 1-2 regular shifts per week following 2-3 week training period, with the potential for additional hours in the future as the position develops

Start Date: Immediate

Compensation: $20/hr to start with first raise after 3 months

West Coast Resoles is seeking an outgoing, organized, self-motivated, and detail oriented person to join our team in the role of Sales Associate/Administrative Assistant. We’re a small but passionate climbing shoe retailer and repair shop, serving our community of climbers with expert product knowledge, high-quality repairs, and a love for the sport. We’re looking for someone who can wear two hats — part sales associate, part administrative assistant — to help keep both our shop floor and office running smoothly.

Role Overview

This is a hybrid, in person role combining customer-facing work in our retail store with administrative support. You’ll split your time between assisting customers with shoe fittings and purchases, and handling tasks like data entry, order processing, and email communication. If you enjoy both talking with people and organizing details, this could be your perfect fit.

Key Responsibilities

Sales Associate: 

• Greet and assist customers with shoe fittings, sizing, and product selection.

• Provide accurate, friendly advice about climbing shoes, gear, and repair services.

• Process sales transactions and manage returns/exchanges.

• Maintain a clean, organized, and welcoming shop environment.

Administrative Assistant:

• Respond to customer emails and inquiries in a timely manner.

• Manage the flow of repair orders in and out of the shop including data entry, invoicing, payment tracking, and packing and managing shipments.

• Accurately maintain our records and customer accounts in our administrative systems.

• Provide support to the Operations Manager as necessary.

Skills & Qualifications:

• Strong organizational skills and attention to detail.

• Friendly, approachable, and customer-service minded.

• Comfortable learning about climbing shoes and gear (prior climbing knowledge a plus, but not required).

• Proficient with basic computer tools including Google Workspace (Sheets, Docs, Gmail, Drive).

• Prior knowledge of QuickBooks a major plus but not required for the right candidate.

• Able to work independently and as part of a small team.

• Excellent verbal and written communication skills.

Optional Responsibilities:

• 2-5 hours a week of sewing repairs and alterations. Repairing straps, Velcro and upper material as required.

Perks:

• Staff discounts on shoes, gear, and free repairs.

• Access to pro deals on outdoor gear and equipment after 3 months.

• Free climbing gym membership after 3 months.

• A casual, supportive, and community-focused work environment.

How to Apply
Please send your resume and a short cover letter to info@westcoastresoles.com with the subject line “Sales Associate & Administrative Assistant Application.”