What we offer
As you wear your shoes, you will wear your rubber. This begins with the sole but often also impacts the rand (the strip of rubber around your toes). We offer half sole and rand repair depending on what your shoe requires. We can also replace damaged mid soles and repair certain holes and damaged seams. Our approach ensures that your shoes come back as close to new as possible, with the advantage of them already being broken in by you.
We use Vibram XS Grip, XS Grip 2, XS Edge and UP RH - the legendary C4 compound.
Rubber
Our rubber is 4mm in thickness except for the rubber we use for the no edge shoes which is XS grip 2 but thinner. Unless you specify otherwise, we will attempt to match your rubber to the original.
Vibram XS Grip – Offers a balance between durability, edging, and grip on any surface. Found on Tenaya shoes and older versions of La Sportiva and Scarpa.
Vibram XS Grip 2 – The evolution of XS Grip, sticky rubber geared towards smearing, moderate edging, hard bouldering and overhanging routes. Examples of shoes found on: La Sportiva Solution and Scarpa Drago.
Vibram XS Edge – The high performance edging rubber for standing on the smallest of edges. Good for hard multipitch and steep edgy sport. Examples of shoes found on: La Sportiva Muria and Scarpa Vapor VS.
Unparalleled RH – Slightly stiffer than XS2 but sticky as a pot of honey, this rubber is equivalent to the old Steal C4 compound. High end rubber with a balanced capacity for edging and smearing. Found on the new Unparralleled line of shoes. This is our newest rubber to offer and we are in love with it.
Pricing
ALL PRICING IS FOR PAIRS OF SHOES. WE FIX MATCHING PAIRS ONLY.
IF YOU ARE AN ADAPTIVE CLIMBER AND WOULD LIKE A QUOTE ON SINLGE SHOE REPAIR PLEASE GET IN TOUCH.
ALL TRANSACTIONS ARE IN CANADIAN DOLLARS.
Additional Services
If shoes arrive with damaged or no laces we reserve the right to replace them in order to safely commence repair work. New laces are $10 for product and shop time.
A note about wear
Thin soles quickly progress to thin spots in your rand which quickly progress to holes as your rubber wears through - sometimes bad enough to create holes in your shoes which in the worst of cases can not be repaired without compromising the fit and integrity of your shoe.
If you want to maximize the life of your shoe and save yourself some money, send them in before you start wearing through the rand rubber.
Many factors can impact whether your rand will need to be replaced. Climbing, rock, and shoe style play a role. Nonetheless, we fix holes and replace rands. The vast majority of shoes we see require the rand to be replaced. Sometimes damage is not visible until we begin the repair process and so we reserve the right to make a final decision unless you specify that you would like to be checked in with. Our goal is to return your shoes in the best shape possible while keeping your budget in mind.
Drop Boxes
Weekly pickups- Boulder House Victoria
Every two weeks - Hive Vancouver, Ground Up Squamish
Every four weeks - Gneiss Kelowna, Bolder Calgary, WIP Courtney, Romper Room Nanaimo, Base5 Coquitlam and Northshore, Project Cloverdale, Hive Winnipeg, Hive North Shore, Hive Poco, Hive Surrey
All shoes are returned to your dropbox location unless specified otherwise. If you want your shoes sent to a different drop box location we charge a $5 fee. We can also send them back in the Post. Shipping costs will be calculated based on weight, size, and destination. Please note that our delivery frequency for each gym is different so shoes being returned to a different gym will have a longer wait time as they are not being returned in the batch they were recieved in.
Find a drop box near you.
Postal Orders
Return Shipping: Return shipping is done through courier and ranges from $15-25 depending on your package size, weight and destination. We only ship within Canada and cannot ship Internationally or to the US.
For all postal orders we ship out once invoices are paid in full.
Group Orders: To serve areas that don’t have a drop box, we offer free Canada-wide return shipping on a box of six or more pairs of shoes. Please note the name of the shipper arranging the group order in your online order form. Lastly, in order to maintain timely returns of group shipments, all invoices must be paid within one week to qualify for free return shipping. Any outstanding invoices past 7 days will be billed for shipping and sent individually after payment is received. This offer is for mail in shoes only.